Chromebook Won’t Turn On? Fix It with These 8 (Easy) Steps – 2019

Chromebook Won’t Turn On? Fix It with These 8 (Easy) Steps – 2019

Is your Chromebook not turning on? Are you just getting a blank screen even after charging it? Or are you opening the lid and the screen stays blank?

Well, you came to the right place.

There are a few different reasons why this happens, but there hasn’t been a clear reason for what causes this issue.

So talking about why your Chromebook isn’t turning on is a moot point. That’s not the topic of this article.

If you’re reading this, you’ve probably tried many different ways to get your laptop working again to no avail.

In this guide, I’ll cover the most common methods you can use to fix it, going from the easiest to do to the most drastic.

So, here’s a list of solutions to fix your Chromebook and get it to turn on again.

Note that these fixes work regardless of the brand. If you have a Lenovo, HP, Dell, Toshiba, Samsung, or even Acer that won’t turn on, you can apply these methods to any of them.

Let’s get started.

Last updated: 1/4/19.

Before we start, make sure your version of Chrome OS is up-to-date.

Some users said that once they updated their laptop, the problem went away. So be sure to update your Chromebook.

 

A note of warning: Note that this list of solutions is a mix. Some may apply to you while others don’t. Some methods fix a Chromebook that doesn’t turn on whereas others fix the blank screen with lid open issue.

Use your best judgment to decide what you should try. Do everything here at your own risk. I take no responsibility for any damages of any kind. Again, use your own best judgment before attempting anything.

Don’t be scared. Everything on this list shouldn’t blow up your computer.

Ready? Let’s get your laptop fixed.

 

Method #1: Charge it

This may seem obvious, but your laptop may need a charge.

Don’t go off the battery status indicator as it can be very inaccurate if you don’t calibrate it. And most people don’t.

Give a full 3.5-hour charge and try turning it back on. If it doesn’t work, the issue can be fixed by trying another method.

 

Method #2: Hold the power button for 30 seconds and do a hard reset

Press and hold the power button to do a hard reset.
Power down your Chromebook by doing a hard reset.

 

This is the first thing you should do and should fix the majority of cases where the Chromebook doesn’t power on.

Assuming your laptop still has a battery charge left (check the indicator lights), go ahead and press the Power button down and hold it for 30 seconds.

If you don’t know how to read your battery status, here’s a brief rundown though it varies between brands:

  • If you see a slowly pulsing orange light, it’s in sleep mode.
  • If you see a solid blue light, the Chromebook is on.
  • If you see both a solid blue and orange light, it’s charging.
  • If you see no lights, it’s off or is out of battery.

If your laptop isn’t completely locked down, it should power down. Press the button again to power back on and show the Chrome logo and splash screen.

If there’s no more power left, go ahead and charge it first before you do this. You don’t need a full charge, just a quick charge should be enough.

This isn’t the best solution, but it’s a good place to start. You’d be surprised at how many users forget their laptop is out of batter and just needs a full charge to get going again.

That’s why I suggest you start here.

Forcing shutdown will also clear your Chromebook’s hardware, like the RAM and other caches that may store data causing it to not start.

 

Method #3: Try removing any connected USB devices

Remove USB devices and open the lid to see if it turns on your laptop.
Unplug all your USB devices and try seeing if your Chromebook will turn on.

This one’s kind of weird.

Try taking out any connected peripherals to the laptop and see if it fixes the issue. Some users reported that if they unplugged USB devices and then tried powering it down by holding the Power button followed by turning it back on, it worked.

If it works, plug them all back in and see if the laptop still doesn’t function properly when you lift the lid. If it does, congrats.

If not, unplug them one-by-one to see which USB device was the culprit. If you have none, skip this step.

 

Method #4: Remove apps from Chrome Web Browser

If you get the blank screen issue intermittently, you may want to try disabling your apps that you’ve installed from the Chrome Web Store.

Some users have reported that they only sometimes get the blank screen problem or their Chromebook fails to start, but not all the time.

If you happen to get it started randomly (or from any of the previous methods), you may want to try the following techniques to fix your laptop for good.

Some apps don’t get updated and get incompatible or cause bugs straight from the start. Try uninstalling them and see if the problem still happens. If not, then it was caused by an app.

If you don’t want to uninstall everything, then try uninstalling the apps that aren’t too popular or well-supported. Shady apps are generally troublemakers.

Also, check for recently updated apps. You can see this information on the app’s store page on the Chrome Web Store. Any updates can cause compatibility problems, even with popular and reputable apps. You might want to try uninstalling those too.

“Bad apps” were a common user issue for the black screen on Chromebooks. It’s worth a shot to see if it’ll fix your issue without too much work. This technique is quick and easy to check.

 

Method #5: Sign in as a different user

Again, if you only sometimes get the problem, you can try signing in as a different user by adding another Google Account.

If this works, there may have been an issue with your previous account, such as apps integration, corrupted apps, or a sync error between your laptop and your Google Account.

Sometimes you have syncing or app problems that make your laptop malfunction, so using a different account may help. Syncing issues are a common culprit. They cause Chrome OS to act weirdly.

 

Method #6: Use a Guest account

Use a Guest account to troubleshoot Chromebook problems.
Try using a Guest account instead of your regular Google Account to log in.

If you’ve tried using different Google Accounts and your Chromebook still has a blank screen, try using a different account as a Guest.

This is just a last-ditch attempt to try the whole “account switching” method.

As a Guest, you can just browse the Internet using Chrome but no extensions nor apps will be installed. So it’s kind of like using your laptop without any Google Account attached it that could be causing any syncing issues and whatnot.

You can log into your Chromebook as a Guest by doing the following:

Step 1: Log out of any account if you’re currently logged on.

Step 2: Look at the bottom of the screen for the “Guest” icon.

Step 3: Click it and you’ll be logged into your laptop as a Guest.

This will give you a clean slate to log in to your laptop from and see if it fixes anything. If it does, it’s probably a sync problem between Google’s servers and your device. Or it can just be a “bad app.”

 

Method #7: Do a complete Powerwash

If you’ve tried different accounts and the issue still isn’t fixed, try doing a Powerwash.

This will completely restore your Chromebook to factory settings.

Note that this will completely delete your personal data, so make sure you backup your stuff before you do a Powerwash. The guide linked above demonstrates the steps to save your data. This will restore your device back to factory settings like you just bought it.

This should be your last-ditch attempt to fix it up. If this still doesn’t work, you should try calling the manufacturer for an exchange. You may have a defective Chromebook if you’ve gone this far and it still doesn’t turn on.

Some other common issues are Chromebooks freezing, becoming unresponsive, or crashing.

These are also often signs of a needed Powerwash.

 

Method #8: Remove the battery

This may void your warranty and is the most desperate option available.

If you’ve tried everything to no avail, you can try to pull the battery.

You’ll have to unscrew the screws and then unhinge the cover from the keyboard. You’ll have to pry it open with a butter knife or your fingers.

Then you’ll have to find the battery. It’s a large black rectangular block with a cable connected to it. The trick is the unplug the cable, then plug it back in after a few minutes.

This is the general overview, but you may want to search for how to disassemble your specific model on Google watch a video on YouTube if one should exist.

Doing this can be dangerous, even if your battery is completely drained. You’ll have to drain it all the way, and then let it drain more by holding the Power button and letting it sit.

Be cautious and only do this if you’re comfortable with it. This should fix the issue when done properly.

This video only serves for demonstration purposes and may not apply to your Chromebook model so you get a rough idea of what’s involved in the process.

If you’re not comfortable, go ahead and contact your manufacturer whether it be HP, Dell, Acer, or other.

Contact them and let them know about the situation for customer service. They may send you a replacement or repair it for you if it’s under warranty.

 

Use the warranty!

A lot of users don’t utilize the warranty that comes with the purchase of a new Chromebook.

They typically come with 1 or 2-year warranties depending on the manufacture of the laptop. if you bought it within that timeframe, use it! If it should break down, malfunction, or otherwise become defective during the warranty period, you can often get it fixed or replaced free of charge. Some may charge shipping fees that are ridiculously high, so be sure that it’s worth it before you ship it in. Since they’re already pretty cheap, sometimes it’s better to just upgrade to a new one- especially if you have an older Chromebook since they’ve come a long way.

Some readers reported that their laptop just stops charging one day and this is typically due to the battery. If the battery should fail within the warranty period, you can often get it replaced at no charge. Always use the warranty when possible. It doesn’t matter if the Chromebook doesn’t turn on, doesn’t light up, charging indicators don’t work, or any other problem. If it’s a defect, they’ll often replace it for you. So it’s worth giving whoever built your laptop a call. Use their hotline and get more details!

Warranties are the only thing that come incldued with no extra charge. If you purcahsed a protection plan from a store, that’s a different story.

Is your Chromebook turning on?

Well, there you have it.

If you do these methods, one of the should work to wake up your Chromebook from sleep mode, or if it’s simply not turning on.

If you need help, just leave a comment. If you had this issue before and you fixed it using another method, let me know and I’ll add it to the list.

If this has helped you, consider telling a Chromie in need. Or bookmark this in case you need to reference it. Chrome on.

Thanks for reading.

About Andy Z.

Andy is a casual-hardcore Chrome OS fan and contributes to the site regularly. He likes computers, tech, sports cars, videogames, and of course, Chromebooks. Thinker. Introvert. Geek. You can find him on Twitter (@platytech), or send him an email (platy@platypusplatypus.com).

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Andy Z.naomiyeet or be yeetedCKCK Recent comment authors
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naomi
GUEST
naomi

thanks for the info and the humour 🙂

CK
GUEST
CK

I have an HP chromebook. It was working fine for a few minutes, then shut down. I plugged it in to charge it. The lights are both white (seems fully charged) but still nothing happens. Just a black screen. I tried the hard reset and nothing. Any other suggestions? thank you

yeet or be yeeted
GUEST
yeet or be yeeted

try holding down the power button

morefaves
GUEST
morefaves

My Acer 14 CP5-471 will not turn on. When I open the lid, the keyboard keeps flashing(it’s backlit), but nothing happens. The screen in off. I’ve tried #1 and #2 on this page to no avail. I’ve tried to charge it for over an hour, but nothing changed.

idk
GUEST
idk

Mines wont even turn on. I tried holding down the power button and charged it and everything but still nothing. My chrome book is the ASUS Chromebook C202SA-YS02 11.6.

anonymous
GUEST
anonymous

the thing about this is the fact that i cant do any of these because its a school computer. it wont turn on, it did have sound when i opened it because i was watching a video when i shut it but after that it wont turn on. i might have broken the screen on it and im afraid of that. ive broken it once before but that was when school was in session. its summer now and idk what too do about this. my mom is at work and my dad is 3-7 hours away in his town so… Read more >>

la
GUEST
la

a lot of these suggestions seem to direct doing things when the chromebook is on; sign in as a different user, use guest account, power it down etc… if my chromebook would turn on, I wouldn’t be reading this.
I noticed that I only see the battery light when the charger is plugged in, the battery lights description doesn’t specify whether it’s plugged in or not.

me
GUEST
me

I thought the exact same thing!

AdMan The Lab Rat
GUEST
AdMan The Lab Rat

SUCCESS! ACER CB14 (CB3-431- C5FM, with an dual/external monitor and still under Warranty DOB: 20170910) Used Method #3 along with *Renee’s Method (about 7 comments after your article), You really want to know what I think ANDY? I have an “Attitude of Gratitude” that I read your article, although I am a little embarrassed being a long time Chromie and all, hey we all need a little help now and again. I AM Two-Times-Thankful: A) It worked and B) Me did not have to put in an ACER Warranty claim. Four years ago, I had a run in with ACER… Read more >>

Tia
GUEST
Tia

Yesterday my charger stopped working . And this morning the laptop was completely on ,I turned it Of completely after using it .and in that afternoon when I came back to use it mysteriously I won’t turn on .
please can anyone help me .

Finn
GUEST
Finn

Please help. So my Acer chromebook slid off of my bed and onto the floor. At first I didn’t think it was broken because I didn’t hear it hit the floor—it fell on/against this beanbag-type thing so that only part of it hit the ground, presumably the end that had the charger plugged into it as, when I picked it up, the metal part of the charger was bent, and the righthand charger port looked kind of busted on the inside. It also won’t turn on, even though it had a full charge on it before it fell. What should… Read more >>

Azer
GUEST
Azer

Thank you. The 2nd method really works.

hoi
GUEST
hoi

the power button doesn’t work

Raymond Lee
GUEST
Raymond Lee

I manage to turn it on, when I power washed it and went on to guest it was totally fine however when I tried to enter my two Google accounts it does not work anymore.

I am figuring out how to get my Acer chromebook working again.

SteveH
GUEST
SteveH

The title of the article is Chromebook Won’t Turn On? Fix It with These 8 (Easy) Steps – 2019 Please explain how I am to perform 4,5,6???

Renee
GUEST
Renee

I am GOOD TO GO! HP Chromebook 11.6″ HD IPS touch display would not turn on. Blue light beside charger stayed on. I unplugged cord. I pushed the refresh button (4th button on top row that looked like an arrow going in a circl) AND hit power button. Blue light went out. I plugged in the power cord to tablet. Hit power and it came on. I hope this helps someone else!

Marie
GUEST
Marie

Thank you so much for your post, it worked on my daughters computer

djeddieo
GUEST
djeddieo

Hey Andy, Marie wasn’t talking to you; she was thanking Renee. Your tips are lame. The laptop won’t turn on and you advise to remove apps? Sign in as different user? The screen is black bro!

Cathy
GUEST
Cathy

Thank you Renee!! My sister’s Chromebook wouldn’t start so she called desperate and after trying everything else I found your post and it worked!

CK
GUEST
CK

wow! I just posted, but as I scrolled further, I read your post. It WORKED. Thank you so much:)

Kevin Dean
GUEST
Kevin Dean

Hilarious help article. The problem is that it won’t turn on, yet half of the solutions presented are for a laptop that will in fact,.. turn on.

Renee
GUEST
Renee

Mine too! I have had my HP Chromebook 11.6″ HD IPS touch display for 6 months. I fell asleep with charger connected while watching a movie on YouTube. I returned prior to this post and it will not turn on. Solid black screen. Continuous blue light beside power/charger connection. Have held start button 30 seconds, nothing. Have pressed enter key, nothing. I have unplugged power/charger cord and blue light remains continuous. I will wait for battery to die and light to change colors/be no light and reinsert power/charger cord and try power button again. Any suggestions prior to the completion… Read more >>

WHYYYY
GUEST
WHYYYY

ok so at school I dropped it I cried and it wouldent turn on my techer didn’t really care she took it and put it on her desk she didn’t care and I was in trouble now bc its the only deviese I have and now I cant do any homework bc its all on the coumpter BOI im so PISSED off this did NO HELP go find a diff website. UGHHH

MzPula
GUEST
MzPula

This did not help at all. My daughter’s chromebooks battery was dying and charging cord I thought may have had a short in it. Then it finally died as I was online trying to order another cord for it. Cord came I plugged it up UT nothing g happened. No light to show it charging or no power light. I got nothing. I just thought they sent a defective cord so I returned it and ordered another one from a different company. I received it but still nothing after plugging it in and allowing g it to charge. So I… Read more >>

WHYYYYYY ME
GUEST
WHYYYYYY ME

mine the light turns on but the screen wont work help sos im so dead at school tomorrow

Nakoda
GUEST
Nakoda

I was just on my Chromebook and out of no where, it turned off. So I guess that it died but usually it would show the power button thing when it dies, but I charge it up anyway. When I charge it up, there should be a light beside the “charging hole” that’s orange, but it didn’t turn on. Idk what happened.

Acelyn
GUEST
Acelyn

I have an hp chromebook, I dont know what kind it is, its from school, they bought them 4 years a go, the backlight turns on but nothing else.

Ste
GUEST
Ste

Alright mate, trying to fix a HP Chromebook 11, it will not boot unless in recovery mode where I’m presented with the usual message “chrome OS is missing or damaged, please insert a recovery drive” I’ve made a recovery drive but after inserting it the screen will just go off and won’t come on again until after i have removed the USB, but still only to get presented with the prior mentioned message again. I’ve tried doing this both with OS verification on and off but that does not appear to affect it. Do you have any other ideas of… Read more >>

HELP ME
GUEST
HELP ME

Hey I recently dropped my Acer Chromebook 13 and after a couple months I no longer could close it without holding on to one side of the hinge or else the things that hold the screen display stuff from showing would open. And after a couple weeks it no longer would have a active webcam. Then after some more time some of the screen would turn white and I wouldn’t be able to read anything. And now today the screen starting flickering and turned black and I’m getting no sign of life. I’m really young and I really need some… Read more >>

Ste
GUEST
Ste

Alright mate, trying to fix a HP Chromebook 11, it will not boot unless in recovery mode where I’m presented with the usual message “chrome OS is missing or damaged, please insert a recovery drive” I’ve made a recovery drive but after inserting it the screen will just go off and won’t come on again until after i have removed the USB, but still only to get presented with the prior mentioned message again. I’ve tried doing this both with OS verification on and off but that does not appear to affect it. Do you have any other ideas of… Read more >>

Ela
GUEST
Ela

Hi I have a chrome book acer 14 and it won’t turn on also, but I tried most the possible solutions you gave me but it didn’t work. Also the lights on the side are both blue when charging but the chrome book still won’t start. Pls give any tips for me.

Arin
GUEST
Arin

Most of these are assuming that the computer even turns on in the first place. I have no lights at all, even when I open the lid.

Ian
GUEST
Ian

Hi Andy,
I have an HP Chromebook that is actually working fine except the screen started getting corrupted (many white lines down the middle of the screen). I bought a replacement and easily replaced it myself, but now it can take up to a minute to wake from sleeping or rebooting. I hear the fan, but the screen stays black. Once it’s running, it’s fine! I loved how fast it used to come out of sleep mode, but now it’s just a drag. Any ideas?

Paula B
GUEST
Paula B

We had the keyboard replaced on our Lenovo Thinkpad Chromebook 11e. It will turn on when we lift the cover but if not with the power button. Before the keyboard was replaced, the power button worked. Any idea what the problem may be?

Alias
GUEST
Alias

My blue light is on but it’s a blank screen no matter what I try. I can’t see anything.

Alias
GUEST
Alias

This is still not working and I scared to take the battery out!

Alias
GUEST
Alias

I’m sorry

Renee
GUEST
Renee

Did you get yours to turn on?

Anonymous
GUEST
Anonymous

hi

Tim
GUEST
Tim

Hello Andy! Here is my problem. I have a HP Chromebook. I turned it off one day and that was it, it never turned back on. I tried unplugging everything that I learned from YouTube to no avail. The battery is charged. On the left side of the computer is where you plug in the USB ports. The light stays on even when nothing is plugged in. When I unplugged the battery, the light went out, but nothing happened. I plugged the charger in and the light came back on. I let the battery run all the way down due… Read more >>

CJ R.
GUEST
CJ R.

Hi, for a while now my chromebook has been acting up and nothing seems to fix it. I’ve taken it to a repair shop and it acts fine, but then at home it stops working. Every time I close my chromebook it shuts off completely, and rarely turns on when I press the power button. I’ve tried resetting it, power cycling the computer, power washing it, pretty much everything. It will sometimes turn on if I treat it very gingerly, and it’ll work fine until I close it or it crashes. It’s no longer under warranty so I really would… Read more >>

History Belle
GUEST
History Belle

Hi Andy.
Thanks for all the info. I may be back sometime but I’m fixed now because your article reminded me of the power button on the side of my Acer Chromebook. I did the 30 second hold for hard reboot. Worked like charm. I’m back in the pink. I did find some your of your suggestions curious. I don’t know how I could do some of the things you suggest without being able to see the option to invoke because my screen was black and unresponsive. Lucky me. My solution easy. Hope others find their fix here, too. Thanks again!

Niki
GUEST
Niki

My 11e thinkpad chromebook suddenly wont turn on, or show any signs of charging. It was not dead or close to, nothing damaging happened to it.. It was working, i closed it opened it up 20 minutes later and its a paper weight… What do i do? It has an internal battery

Miss
GUEST
Miss

Hello so I have a ho Chromebook 14, and when I push the power button it turns on aswell as the charging light but the screen stays blank and I’m not to sure what to do? Can you help. I tried pushing the refresh and power button hundreds of time but no luck

alex
GUEST
alex

Just purchased a lenovo n23 and when i plug in the charger no light seems to turn on. Everything was fine at first, but now it doesn’t seem to want to turn on. I left it plugged over night and that did not work.
Is the battery defective?

Tamerlane
GUEST
Tamerlane

I had what is apparently a common problem: The blue ‘sleep’ light came on & would not go off— plugged it in to charge (which normally goes to orange when charging & green when charged & charges fast) and it stayed blue. In the morning, opened it to a black screen. Nothing except the blue light. Found on another site but it worked: Hold down the ‘refresh’ button (a circle with an arrow on top keys; 4th from left on mine) AND power button at the same time. Power button is @ top right. Computer will go off & after… Read more >>

dcntma
GUEST
dcntma

i tried to flash my hp chromebook like a dumb a#$#$ now wont turn on just power light only

MamaMia
GUEST
MamaMia

My daughter’s Acer Chromebook r11 won’t turn on after charging all night. I’ve held down the power button for 30 seconds, to no avail. The lights are on on the front and I’ve seen the screen flash, but it won’t turn on. Any suggestions?

Amy
GUEST
Amy

Hello, My I’ve an acer chromebook and I have been using it for like 1.5 year and suddenly the other day when battery icon was red it turn off w/out giving me usual alert. And after that I could not turn in on, if I don’t disconnect the battery and I connect power cable but first time I did it, it last around 10 mints and then like 5-3mints. So like I thought was the battery I ordered one on eBay but same thing happens. And if I connect power cable w battery also connected I get the solid orange… Read more >>

Derryn
GUEST
Derryn

This is my first time using this website, so I’m not sure if my reply showed up for the author of the post but not on the actual website. Just in case it did not, so I fully charged it over night, and now the charging light is solid blue, and the laptop power indicator light is also fully blue. The only problem now is that the screen is blank. Thank you for your help! (Also laptop is an HP chromebook, not sure if that makes a difference)

Derryn
GUEST
Derryn

Hello, my HP chromebook (a little over a year old) won’t turn on. The orange light that means that it is charging is on, and occasionally the power button flashes on for a few milliseconds, but then turns off while the charging light is still on. Please help!!

cindy s.
GUEST
cindy s.

Oh boy, hope you can help me to.my acer chromebook , xmas 2015, was last updated yesterday, turned it off today, went to dinner. When i came
Home nothing, black screen,wwhen open, no indicator lights to show on status or charge status. Holding power button has not worked either…and i am unable to login as any account if i can’t get it topower
on….please…help….thanx

ShadowBladeWWR
GUEST
ShadowBladeWWR

my chromebook lenovo thinkpad will NOT gain or lose charge above or below 57% and it dies immediatly after i unplug it

ShadowBladeWWR
GUEST
ShadowBladeWWR

my chromebook lenovo thinkpad will gain or lose charge above or below 57% and it dies immediatly after i unplug it

Odalys Dealba
GUEST
Odalys Dealba

Hello my school chrome book won’t turn on it was working yesterday perfectly but when I tried turning it on it didn’t and it was charged fully but when I tried to put it on the charger again the light won’t turn on at all that indicates it’s charging and the charger works perfectly so what could it be?

Tech nerd
GUEST
Tech nerd

this is the first time my chromebook has done this. i’ve had it on the charger for about 12 hours and the light didn’t turn on once. i’ve also held the power button for a minute and it did not turn on what would I do to fix this.

Mr. Dumass
GUEST
Mr. Dumass

how do you do steps 4,5,6, and 7 on a blank (no responsive) screen?

Sandy Cruise
GUEST
Sandy Cruise

Still no luck with all these steps. I think it’s the motherboard but it’s almost the price of a new Chromebook

pease help
GUEST
pease help

my school chromebook c720, its google just suddenly turn black all of a sudden. the chromebook is off and even if i try to plug it in or hold 30 seconds it wont work, i even tried esc refresh and power

school student
GUEST
school student

i have a school chromebook and it isn’t turning on and my tech teacher doesn’t know whats wrong. Charging it doesn’t work and i don’t know what to do

bad
GUEST
bad

broke

Mr. laptop
GUEST
Mr. laptop

Same here