Is your Chromebook not turning on? Are you just getting a blank screen even after charging it? Or are you opening the lid and the screen stays blank?
Well, you came to the right place.
There are a few different reasons why this happens, but there hasn’t been a clear reason for what causes this issue.
So talking about why your Chromebook isn’t turning on is a moot point. That’s not the topic of this article.
If you’re reading this, you’ve probably tried many different ways to get your laptop working again to no avail.
In this guide, I’ll cover the most common methods you can use to fix it, going from the easiest to do to the most drastic.
So, here’s a list of solutions to fix your Chromebook and get it to turn on again.
Note that these fixes work regardless of the brand. If you have a Lenovo, HP, Dell, Toshiba, Samsung, or even Acer that won’t turn on, you can apply these methods to any of them.
Let’s get started.
Last updated: 3/3/23. Updated with accurate directions for newer releases of Chrome OS.
Before we start, make sure your version of Chrome OS is up-to-date.
Some users said that once they updated their laptop, the problem went away. So be sure to update your Chromebook.
A note of warning: Note that this list of solutions is a mix. Some may apply to you while others don’t. Some methods fix a Chromebook that doesn’t turn on whereas others fix the blank screen with lid open issue.
Use your best judgment to decide what you should try. Do everything here at your own risk. I take no responsibility for any damages of any kind. Again, use your own best judgment before attempting anything.
Don’t be scared. Everything on this list shouldn’t blow up your computer.
Ready? Let’s get your laptop fixed.
Method #1: Charge it
This may seem obvious, but your laptop may need a charge.
Don’t go off the battery status indicator as it can be very inaccurate if you don’t calibrate it. And most people don’t.
Give a full 3.5-hour charge and try turning it back on. If it doesn’t work, the issue can be fixed by trying another method.
Did your laptop suddenly stop working out of nowhere and you haven’t done anything different? Sometimes, the battery percentage indicator slowly becomes more and more inaccurate over time.
This is why power-cycling is important!
Even though you may see 20% battery remaining, there could only be 1%. Depending on how you use your device, certain actions may speed up this inaccuracy in battery percentage.
If you think it’s related to your battery, you may want to replace your battery or learn how to maximize your Chromebook’s battery life.
Method #2: Hold the power button for 30 seconds and do a hard reset

This is the first thing you should do and should fix the majority of cases where the Chromebook doesn’t power on.
Assuming your laptop still has a battery charge left (check the indicator lights), go ahead and press the Power button down and hold it for 30 seconds.
If you don’t know how to read your battery status, here’s a brief rundown though it varies between brands:
- If you see a slowly pulsing orange light, it’s in sleep mode.
- If you see a solid blue light, the Chromebook is on.
- If you see both a solid blue and orange light, it’s charging.
- If you see no lights, it’s off or is out of battery.
If your laptop isn’t completely locked down, it should power down. Press the button again to power back on and show the Chrome logo and splash screen.
If there’s no more power left, go ahead and charge it first before you do this. You don’t need a full charge, just a quick charge should be enough.
This isn’t the best solution, but it’s a good place to start. You’d be surprised at how many users forget their laptop is out of batter and just needs a full charge to get going again.
That’s why I suggest you start here.
Forcing shutdown will also clear your Chromebook’s hardware, like the RAM and other caches that may store data causing it to not start.
If the device powers down, you can reboot it again and see if it fixes the problem. Sometimes, data is caught in the RAM and doing a hard reset will clear the cache from any software that could be freezing up your system.
Method #3: Try removing any connected USB devices

This one’s kind of weird.
Try taking out any connected peripherals to the laptop and see if it fixes the issue. Some users reported that if they unplugged USB devices and then tried powering it down by holding the Power button followed by turning it back on, it worked.
If it works, plug them all back in and see if the laptop still doesn’t function properly when you lift the lid. If it does, congrats.
If not, unplug them one-by-one to see which USB device was the culprit. If you have none, skip this step.
Method #4: Remove apps from Chrome Web Browser
If you get the blank screen issue intermittently, you may want to try disabling your apps that you’ve installed from the Chrome Web Store.
Some users have reported that they only sometimes get the blank screen problem or their Chromebook fails to start, but not all the time.
If you happen to get it started randomly (or from any of the previous methods), you may want to try the following techniques to fix your laptop for good.
Some apps don’t get updated and get incompatible or cause bugs straight from the start. Try uninstalling them and see if the problem still happens. If not, then it was caused by an app.
If you don’t want to uninstall everything, then try uninstalling the apps that aren’t too popular or well-supported. Shady apps are generally troublemakers.
Also, check for recently updated apps. You can see this information on the app’s store page on the Chrome Web Store. Any updates can cause compatibility problems, even with popular and reputable apps. You might want to try uninstalling those too.
“Bad apps” were a common user issue for the black screen on Chromebooks. It’s worth a shot to see if it’ll fix your issue without too much work. This technique is quick and easy to check.
Method #5: Sign in as a different user
Again, if you only sometimes get the problem, you can try signing in as a different user by adding another Google Account.
If this works, there may have been an issue with your previous account, such as apps integration, corrupted apps, or a sync error between your laptop and your Google Account.
Sometimes you have syncing or app problems that make your laptop malfunction, so using a different account may help. Syncing issues are a common culprit. They cause Chrome OS to act weirdly.
Method #6: Use a Guest account

If you’ve tried using different Google Accounts and your Chromebook still has a blank screen, try using a different account as a Guest.
This is just a last-ditch attempt to try the whole “account switching” method.
As a Guest, you can just browse the Internet using Chrome but no extensions nor apps will be installed. So it’s kind of like using your laptop without any Google Account attached it that could be causing any syncing issues and whatnot.
You can log into your Chromebook as a Guest by doing the following:
Step 1: Log out of any account if you’re currently logged on.
Step 2: Look at the bottom of the screen for the “Guest” icon.
Step 3: Click it and you’ll be logged into your laptop as a Guest.
This will give you a clean slate to log in to your laptop from and see if it fixes anything. If it does, it’s probably a sync problem between Google’s servers and your device. Or it can just be a “bad app.”
Method #7: Do a complete Powerwash
If you’ve tried different accounts and the issue still isn’t fixed, try doing a Powerwash.
This will completely restore your Chromebook to factory settings.
Note that this will completely delete your personal data, so make sure you backup your stuff before you do a Powerwash. The guide linked above demonstrates the steps to save your data. This will restore your device back to factory settings like you just bought it.
It’s easy to make a backup using Google Drive. You can find your Drive account right in the Files app. Drag and drop your files to it. They’ll upload instantly to your Drive. Or you can go old-school using USB drives, SD cards, or external hard drives.
Google Drive is free and comes with plenty of space for basic storage.
Note that some USB drives or SD cards will require you to format them before you can use them on Chromebooks.
This should be your last-ditch attempt to fix it up. If this still doesn’t work, you should try calling the manufacturer for an exchange. You may have a defective Chromebook if you’ve gone this far and it still doesn’t turn on.
By default, they come with a manufacturer’s warranty if purchased new. Or you may have some third-party warranty if you purchased it refurbished. Don’t forget to check with your credit card company for extended warranties if you used one.
Some other common issues are Chromebooks freezing, becoming unresponsive, or crashing.
These are also often signs of a needed Powerwash. Or it needs an update. Over time, extensions, apps, or other media can slow down your device. Poorly coded or unoptimized extensions/apps can do this to your device.
Method #8: Remove the battery
This may void your warranty and is the most desperate option available.
If you’ve tried everything to no avail, you can try to pull the battery. This will reset the mobo, caches, plus all other internal components.
You’ll have to unscrew the screws and then unhinge the cover from the keyboard. You’ll have to pry it open with a butter knife or your fingers.
Then you’ll have to find the battery. It’s a large black rectangular block with a cable connected to it. The trick is the unplug the cable, then plug it back in after a few minutes.
This is the general overview, but you may want to search for how to disassemble your specific model on Google watch a video on YouTube if one should exist.
If you determine that the battery is the culprit, you can actually order a replacement battery and install it.
Doing this can be dangerous, even if your battery is completely drained. You’ll have to drain it all the way, and then let it drain more by holding the Power button and letting it sit.
Be cautious and only do this if you’re comfortable with it. This should fix the issue when done properly. You can risk electrical damage to your Chromebook or yourself. Take it to a repair shop if you don’t know what you’re doing.
All batteries lose their charge and efficiency over time. Depending on your usage habits, you may be able to squeeze more juice out of each charge, as there are ways to make your battery last longer.
But for dated device, you’ll have to replace the battery eventually. Most laptops are made to last just long enough for the warranty to expire and assume the user will upgrade or replace the device (before the battery starts to diminish).
For those of us that like our electronics to last a long time, we need to exercise good practices and habits!
This video only serves for demonstration purposes and may not apply to your Chromebook model so you get a rough idea of what’s involved in the process.
If you’re not comfortable, go ahead and contact your manufacturer whether it be HP, Dell, Acer, or other.
Contact them and let them know about the situation for customer service. They may send you a replacement or repair it for you if it’s under warranty.
Don’t forget to check the brightness settings
If your brightness settings are too dim, your screen will shut off completely. Be sure to turn it up all the way just to rule this one out. If it’s at 0%, your screen is basically OFF.
Check the power LED status indicators to make sure that they’re ON. The solid blue light should be lit up when your Chromebook’s lid is flipped open. And it should be amber when you’re charging it (blinking).
If you don’t see any lights turn on when you plug it into the charger, it’s a sign of the battery having issues. It could need a battery swap or it could be a loose battery cable.
Both of these will keep your Chromebook at 0% charge and keep it off. If you have a device that works intermittently, it could be a battery that’s about to fail. Thankfully, you can swap out the battery quite easily (and for cheap).
Use the warranty!
A lot of users don’t utilize the warranty that comes with the purchase of a new Chromebook.
They typically come with 1 or 2-year warranties depending on the manufacture of the laptop. if you bought it within that time frame, use it! If it should break down, malfunction, or otherwise become defective during the warranty period, you can often get it fixed or replaced free of charge.
Some may charge shipping fees that are ridiculously high, so be sure that it’s worth it before you ship it in. Since they’re already pretty cheap, sometimes it’s better to just upgrade to a new one- especially if you have an older Chromebook since they’ve come a long way.
Some readers reported that their laptop just stops charging one day and this is typically due to the battery. If the battery should fail within the warranty period, you can often get it replaced at no charge.
Always use the warranty when possible. It doesn’t matter if the Chromebook doesn’t turn on, doesn’t light up, charging indicators don’t work, or any other problem. If it’s a defect, they’ll often replace it for you. So it’s worth giving whoever built your laptop a call. Use their hotline and get more details!
Warranties are the only thing that come included with no extra charge. If you purchased a protection plan from a store, that’s a different story.
Is your Chromebook turning on?
Well, there you have it.
If you do these methods, one of the should work to wake up your Chromebook from sleep mode, or if it’s simply not turning on.
If you need help, just leave a comment. If you had this issue before and you fixed it using another method, let me know and I’ll add it to the list.
If this has helped you, consider telling a Chromie in need. Or bookmark this in case you need to reference it. Chrome on.
Thanks for reading.
When plug up charger in correct port its hard to get light on. But it comes on. When plug into other USB c port the charging light comes on. When press refresh then press power nothing but light stays solid. But when press escape + press refresh then press power the light flickers blue then back to solid. All of this while plugged up. When it is unplugged the light doesn’t come on nothing. Nor does the chromebook do anything. I have done every single thing I been told to 3 times and nothing. Only thing ain’t done is open the chromebook up.
I think I know what you should do, Bar! It worked for me, so it should work for you! Have you tried instead of 30 seconds, have you tried holding the power button foir 1 minute? It worked for me, so it should work for you! I’m sorry if I’m not much help, but this is all I can do for you.
I think I know what you should try, try holding the power button for 1 minute, it worked for me. That’s all I got. Sorry if I’m not much help.
Hey guys! The Chromebook I was using had no lights that would come on at all. It wouldn’t even show the charging light when plugged in. I held the power button down for 30 seconds and still nothing. After I held down the power button and refresh button (on the keyboard) down for 3-5 seconds and it came on! So try that! It is now charging and has come on again.
for method 2 what if its a solid blue light that is flashing
I have a DELL Chromebook and I was able to do a hard reset by holding down the refresh button and power button for a few minutes and it worked. If this didn’t work for anybody you might just need to do it longer, or I could be wrong.
none of these work to getting the chromebook to turn on from the black screen.
Most of these require my Chromebook to be on WHICH YOU CANNOT DO IF IT WON’T TURN ON.
Idk if u have the same problem or not but my computer had the blue light stay on but the screen wouldn’t turn on so I took off the bottom cover and removed the battery completely off the computer then put it back on after a minute and my computer turned back on.I hope this helps for anyone with the same problem.
I have an HP Chromebook 14 (model 14-ca053cl) that froze and went black without warning today, in the middle of use. It was on my lap as I scrolled Facebook, so no sort of fall, impact, or water damage occurred. I thought the battery was dead, so I plugged it in, but to no avail. The battery indicator next to the charge port showed orange as usual, and has since turned to white signifying a full battery, but the laptop still will not turn on.
I have tried holding the power button for up to a minute, and performing a “hard reset” by holding Power and Refresh, but nothing has given me so much as a flicker of life from the screen. I’ve also verified the screen brightness is not the problem.
Do you have any advice for me?
Mine is the same
my chrombook comes on but only when it is charging. so if i take it off the charger it automatically shuts off by itself.
wtf removing my mouse usb made it work
I have the Lenovo N22 Chromebook. I woke up this morning and it wouldn’t power on. I keep it plugged in, which may not be a good idea, but I knew it was charged up. And just before I counted it a sudden and mysterious loss, I googled ” my Lenovo Chromebook won’t power in”. So I did the 30 second hard reset, and voila!!!!
It turned on!!!! To my amazement!!!!
Thank you!!!!!!
Thanks a bunch everyone should go here when this happens
THIS HELPED SO MUCH THANKS AGAIN
I WAS SO SCARED
THANK U
My chromebook has no flashing lights and won’t turn on what do i do?
I’ve tried every method to turn my chromebook on but nothing work I need desperately help asap
thank u that helped big time thank u so very much
My chrome book has not been turning on…it has been plugged in all day and so have tried resetting it but there had been no lights turning on…I just got a brand new charger and it still won’t work!
Ive been having the same problem. Im in Middle school and in the beginning of the year they give out chromebooks for everyone to use. Now after not going on my computer for so long and after quarantine it isn’t turning on at all, with no light indicator. I pluged it in for over a week now and still no light :c, school is starting soon and I need my computer to work again please help me
My Samsung 500c will come up but it is a white screen with the Chrome logo in the center. Screen will go out after about a minute and I have to hit the power button again. Will not do ANYTHING else… Please help!
My sisters HP x360 chromebook just stopped working a few days ago. ive been trying to fix it but i havent been successful. The LED doesn’t show and it isn’t charging whatsoever. Help would be very much appreciated. Model number of the hp chromebook x360 is 14-da0011dx. Have a great day!
i need hekp
I have two blue lights on my Acer with a black screen. Charged it and it won’t turn on or open the screen. I only have had it a year.
I have that same problem but if you just mess with the battery and the magnets and the buttons that reset the thing, I with turn on eventually
My name is Richard Kline
You’re very good I’ve been dealing with this problem for a while and you hit all the high points I haven’t tried everything like replacing the battery but most of the other stuff I’ve done I found it updating the OS seems to help if you let the battery run down it will start doing this intermittently. I’m beginning to think that all computers are like my own mechanic said about cars there’s old junk and there’s new junk LOL
Hi. I just encountered today the problem of my Chromebook not turning on. I can’t fix it with the suggestions here. I get nothing. No power, no charging light when I plug it in. Nothing. I’m at a loss.
Same here
Same here exactly
Same!!!
My Samsung chrome book series 1 has never given me any issues until this morning. It worked fine last night but when I went to get on it today NOTHING….the power button light only comes on when I hold it down but then it goes off after holding it for about 20 seconds. The battery light is green and my chrome book pretty much stays 100% charged so it’s not the battery. Anyways my point is it’s not powering on at all so I can’t do any of those steps except for the one about unplugging cable from battery etc etc and I’ve already done that. How do I do a factory reset or anything else that may fix the issue?? Please help thank you
I have a Acer chromebook 15 cb3-532-c3F7
And won’t turn on both of the lights show than it’s charging and it’s on but the screen stay black I already try almost everything and nothing anybody has the same problem ? Thanks
I have a Lenovo 300e Chromebook and when turning on comes up with inaccessible boot drive
I have an Acer C77IT and if the charger is plugged in, i get a solid amber light. If it is not plugged in, i get no light. I press the “reset” and ‘power” buttons, the amber light goes off for a sec and then comes back on and the device does not boot. I have tried all the combos i have read here and elsewhere: “esc+reset+power”; “ctrl+alt+shift+r”; “ctrl+alt+shift+power”. There is no removable battery. Is my only option to open up and reset battery?
Remember what the issue is? Will not turn on. Several of those ” fixes” require it to be on.
Try this http://www.youtube.com/shorts/S3mIHK-bmPA
Exactly
So, I have a Lenovo chromebook and it won’t turn on at all except for when I use the recovery mode thing. I tried unplugging things and I let it charge for a while and still no luck. It’s been doing this on and off for a little while when I don’t have it plugged in but now it’s not working at all. The charging light flickers in a pattern. It lights for a few seconds then flickers twice then shuts off. I’ve entries different chargers and outlets. Nothing’s working. What do I do?
I have a toshiba chromebook and i have tried all avalible optons for it, it charges but the screen wont turn on, no noise just a black screen
I have a Asus C300m chrome book, I can hear it when it’s charging but the screen stays black… was a very random thing to suddenly happen
I am not getting a good feeling about this laptop. The screen went black a little while ago, but mucking around with it made it turn on again! I just bought this yesterday!!!!
These are supposed to HELP me turn it back on, and it needs to be on for literally ANY of these to WORK
I have no idea how to get anything to turn on without it already BEING on.
The light is blue and holding down the power button wont help.
I cant just factory reset ny computer, all of my stuff will be gone, and i dont know how the heck to get half of it back.
Someone help me out? My computer seems dead, everytime I try to charge my Chromebook, the lights starts to flicker orange and blue, but after a few mins, it there is no sign of life that the Chromebook is charging, if I unplug and replug, it just starts all over again
Sorry
# 2 worked, I am going to check out #4 as this has happened several times. I am grateful for the help.
I purchased a HP Chromebook as a Christmas present for my son on 20 December but had to return it today to store as it has not turned on from 31 December when he left it for half an hour and went back to find it off?! Have attempted various methods to restart to no avail. Also cannot see any lights. Store not helpful and say I should contact HP directly!! Help please??
I have an asus chromebook, powers on but the screen shows the chrome sign & symbol. Tried everything and can’t get past that screen. I am trying all of this with the chrome book plugged in
i have a dell chrome book, and for a few weeks i’ve been getting a weird glitch where half of the screen will be static or just black, while the other half works fine. but just now, it isn’t even turning on. usually when i plug it in, the light is white, showing it’s charging, but there’s no light at all while it’s charging now. i don’t know whats wrong .-.
Same
My chrome book won’t turn on…..no sleep light……and no sign of light when I put it on charger
you may have a fried motherboard if everything is unresponsive
It’s possible it could be the adapter too since it doesn’t seem like it’s got any power available in it. Do you know anyone who has the same chromebook that you could try their adapter. If so then you either eliminate that as an issue or that could resolve the problem. Sometimes trying the easiest problem is at least worth a try.
I got my chrome book yesterday, and charged it for about 20-30 mins. I pressed the power button with no success. I’ve tried hard resetting, and changing the outlet. There is a light that flashes near the power and battery buttons.
Return it, hopefully that is what you already did, you don’t want to start with those issues
I have been struggling mine is not turning
On
Hey Em,
Could you list a few things you notice when you try to power it up? Do you have any LEDs that light up? Does it charge? Does the screen boot up to a light gray or stay blank?
Any details you can provide will help get a faster resolution =].
Thanks!
No lights…..no power ……
I have a dell chromebook and it was working fine earlier with a full charge then I just went to open the lid and nothing . I press the power button and a white led comes on but only when I hold power button
my chromebook powers on, but doesnt allow me to log in….
Hi Chris,
Do you see a blank screen? Does the screen light up with the faint light to let you know it’s on? Or are you getting an error when trying to log on?
Thanks.
Some Chromebooks may reject all password attempts if the WiFi isn’t working right.
Hi I have a Acer Chromebook and I tried to turn mines on today and I got the orange light so I plugged my charger in an then two orange lights came on so I waited a while thinking it would charge and come on and nothing happen. So I just held my power button down for 30 seconds and now no lights are on!! I have my charger plugged in and it doing nothing!!!!
my chromebook is from school and it died and my charger is not working so i might try to buy another charger but if that doesn’t work i’ll have to pay the school for another one. I’ve tried resetting it and holding the power button and everything.
I have a White, touch screen Chromebook its kinda like a macbook. My screen just randomly went blank but I’m used to that so i goo turn it on and it doesn’t work! I’ve tried everything except take the battery out because it’s might be dangerous. I really want this to work! My whole life is on here!!!!! Please help me fix it!
Hi Ashlyn,
Sorry about that! Did it stop working after you booted it up? Do the power LEDs turn on? Is the brightness turned all the way up? Do you remember what you did last before it went blank?
Any details you can provide helps!
Thanks.
Mine won’t turn on and there is no light I’ve been charging it for days. I got this Chromebook 4 months ago. Also I flashed my flashlight on my phone at the Chromebook and I saw no cracks. I’m scared to take off the battery because it may be dangerous and my parents would be mad. Please reply I need this Chromebook for school. I use it for everything.
Hi Elizabeth,
Are there any status indicator lights other than charging? Does anything happen when you hold down the Power button? Have you tried different outlets? Did it stop working for no reason? Anything you noticed strange about it before it stopped?
The good news is that it’s still under warranty so if you need it replaced, you should be able to do so from the manufacturer.
Let me know if you’re able to provide any other details.
Thanks.
You would also void any warranty on it most likely as well. Many chromebooks have one year warranties on them automatically but I don’t know the model or what might have happened to it. Did it get anything spilled on it or dropped. Also, if you have had it for only 4 months I would talk to your parents and see about contacting the manufacturer of your chromebook, whether it is HP, Dell, ASUS, whoever and see what they tell you. As long as there is no damage and if they have some sort of warranty, you can maybe get it replaced.
Acer chromebook with an orange indicator light when on the charger. I have tried everything including taking the battery out but it will not turn on. No backlight and no keyboard lights….suggestions???
My chrome book has the blue charging light, but the screen is still black. How can I get the screen to turn on? :/ Please help. My warranty is expired.
me to
I have an HP chrome the logo comes up then off then on doesn’t start any fix
thanks for the info and the humour 🙂
Hey naomi.
You’re very welcome =]. Happy that you got a kick out of my terrible humor.
I have an HP chromebook. It was working fine for a few minutes, then shut down. I plugged it in to charge it. The lights are both white (seems fully charged) but still nothing happens. Just a black screen. I tried the hard reset and nothing. Any other suggestions? thank you
try holding down the power button
Also, did the hard shut down, didn’t help.
My Acer 14 CP5-471 will not turn on. When I open the lid, the keyboard keeps flashing(it’s backlit), but nothing happens. The screen in off. I’ve tried #1 and #2 on this page to no avail. I’ve tried to charge it for over an hour, but nothing changed.
Mines wont even turn on. I tried holding down the power button and charged it and everything but still nothing. My chrome book is the ASUS Chromebook C202SA-YS02 11.6.
Hey there,
Do you get status indicator lights when you charge the laptop- or leave it plugged in overnight? How long have you had the issue? Does it charge using any other wall outlets?
Let me know and I’ll try to help you out.
Thanks.
I have the same problem, but with a Hisense Chromebook. It doesn’t turn on. When I put on the charger, its white (The way it tells its fully charged). I charged it for a whole day anyway. Now, every time , I try to turn on the chrombook, the power button turns white, but doesn’t stay white. It turns off like 10 seconds later. I tried to restart or powerwash the chromebook, but it doesn’t really work. (The screen is just black, and it turns a lighter shade of black when I turn it on, but nothing turns on. It seems like its off.)
Hey Juries,
After you turn it on and the screen changes to a lighter shade (to show that it’s “on”), what happens after when it shuts off? Does it go completely dark again? Or does it stay with that gray shade? Does it turn off if you leave the charged plugged in?
Please run a test if the battery is connected properly:
Press “CTRL + ALT + T” to launch the command prompt.
Type “battery_test” and hit Enter.
What does the readout say? Does it detect a battery?
Thanks.
Thanks,
My indicator light is turning on but the screen won’t all I know is that it is an Acer Chromebook
The same to mine,
Did you have to resolve the issues,
the thing about this is the fact that i cant do any of these because its a school computer. it wont turn on, it did have sound when i opened it because i was watching a video when i shut it but after that it wont turn on. i might have broken the screen on it and im afraid of that. ive broken it once before but that was when school was in session. its summer now and idk what too do about this. my mom is at work and my dad is 3-7 hours away in his town so idk what too do.
a lot of these suggestions seem to direct doing things when the chromebook is on; sign in as a different user, use guest account, power it down etc… if my chromebook would turn on, I wouldn’t be reading this.
I noticed that I only see the battery light when the charger is plugged in, the battery lights description doesn’t specify whether it’s plugged in or not.
I thought the exact same thing!
SUCCESS! ACER CB14 (CB3-431- C5FM, with an dual/external monitor and still under Warranty
DOB: 20170910) Used Method #3 along with *Renee’s Method (about 7 comments after your article),
You really want to know what I think ANDY? I have an “Attitude of Gratitude” that I read your article, although I am a little embarrassed being a long time Chromie and all, hey we all need a little help now and again.
I AM Two-Times-Thankful:
A) It worked and
B) Me did not have to put in an ACER Warranty claim.
Four years ago, I had a run in with ACER Customer Support with one of our CB5-311’s and YES ANDY, you are unfortunately correct… Why? BECAUSE it was/is/perhaps will still be COST PROHIBITIVE and a ridiculous concept to consider pre-paying for “RUSH” (Next Day Air) shipping (It was just a generally bad day for all concerned, like all bad days, it too quickly passed and all is well with the world again).
Anywayz THANK YOU to you ANDY and *RENEE and *MARIE for posting!
Sincerestly,
AHW / ATLR
*Renee & Marie,
Are just like you,
and just like Me,
Guest posters of Andy Z.
Yesterday my charger stopped working . And this morning the laptop was completely on ,I turned it Of completely after using it .and in that afternoon when I came back to use it mysteriously I won’t turn on .
please can anyone help me .
Please help. So my Acer chromebook slid off of my bed and onto the floor. At first I didn’t think it was broken because I didn’t hear it hit the floor—it fell on/against this beanbag-type thing so that only part of it hit the ground, presumably the end that had the charger plugged into it as, when I picked it up, the metal part of the charger was bent, and the righthand charger port looked kind of busted on the inside. It also won’t turn on, even though it had a full charge on it before it fell. What should I do to fix it? Can I bend the charger back into shape? If I get it to charge, will it turn on or is something broken on the inside? If I fix the charger or get a new one, do I have to get the righthand charger port fixed or can I just ignore it and charge it using the other port?
Thank you. The 2nd method really works.
Hey Azer,
I’m glad you got your Chromebook working again =]!
Let me know if you have any other questions.
Thanks.
the power button doesn’t work
I manage to turn it on, when I power washed it and went on to guest it was totally fine however when I tried to enter my two Google accounts it does not work anymore.
I am figuring out how to get my Acer chromebook working again.
The title of the article is Chromebook Won’t Turn On? Fix It with These 8 (Easy) Steps – 2019 Please explain how I am to perform 4,5,6???
I am GOOD TO GO! HP Chromebook 11.6″ HD IPS touch display would not turn on. Blue light beside charger stayed on. I unplugged cord. I pushed the refresh button (4th button on top row that looked like an arrow going in a circl) AND hit power button. Blue light went out. I plugged in the power cord to tablet. Hit power and it came on. I hope this helps someone else!
Thank you so much for your post, it worked on my daughters computer
Hey Andy, Marie wasn’t talking to you; she was thanking Renee. Your tips are lame. The laptop won’t turn on and you advise to remove apps? Sign in as different user? The screen is black bro!
Hey djeddieo,
I apologize for that confusion. My mistake! Is your Chromebook completely off? Do you get status indicator lights? Does it turn “on” like it wants to work, but the screen shows blank? How about the brightness settings- does toggling them show any effect on the screen?
Hey Andy,
My screen has gone completely white and stays that way until I turn it off. Ive tried the hard reset and reinsalling chrome OS all to no avail. The only thing that seems to work is toggling the brightness setting. I can only make the screen go really bright and really dark. Thats it.
Hey Summer,
Any idea of your previous last actions you did before the screen froze up? When you hard reset, does it boot up and show the Chrome logo? Or does it just boot into a white screen? How were you able to reinstall Chrome OS?
Sounds like it could be a hardware issue if you’ve reset the device and still get white screens- is your Chromebook new? Possible that it’s still covered under warranty.
Any diagnostic details you can provide will help!
Thanks.
Renee’s advice works…
Thank you Renee!! My sister’s Chromebook wouldn’t start so she called desperate and after trying everything else I found your post and it worked!
wow! I just posted, but as I scrolled further, I read your post. It WORKED. Thank you so much:)
This worked!! I was ready to pitch my laptop, and you saved its life!! Haha! Thank you!!
You are BRILLIANT!!! This actually worked. Yay!
This yay comment is to Renee, by the way.
Thanks! It worked
I have an rca chromebook did not work…
To the above poster – It worked!! thanks sooooo much!!1
This worked for us! Thank you so much!
Hilarious help article. The problem is that it won’t turn on, yet half of the solutions presented are for a laptop that will in fact,.. turn on.
Mine too! I have had my HP Chromebook 11.6″ HD IPS touch display for 6 months. I fell asleep with charger connected while watching a movie on YouTube. I returned prior to this post and it will not turn on. Solid black screen. Continuous blue light beside power/charger connection. Have held start button 30 seconds, nothing. Have pressed enter key, nothing. I have unplugged power/charger cord and blue light remains continuous. I will wait for battery to die and light to change colors/be no light and reinsert power/charger cord and try power button again. Any suggestions prior to the completion of my plan is welcomed and greatly appreciated, as I am NOT tech savvy. Thank you!
When this happens I press the power button randomly open and close it for about thirty minutes straight until it finally works.
I got it to respond with a blue screen doing this!!! It still doesn’t turn on, but I got something with this method! Thanks!
I have my sons chrome book and it has the same issue as above. No screen, constant blue light by charger and I can’t get any suggestions to work! I’m frustrated as we’ve only had this for 6 months! Please help!!
my hp CB just stopped booting up . blank screen . the power light on the side is on too. its only 3 months old
ok so at school I dropped it I cried and it wouldent turn on my techer didn’t really care she took it and put it on her desk she didn’t care and I was in trouble now bc its the only deviese I have and now I cant do any homework bc its all on the coumpter BOI im so PISSED off this did NO HELP go find a diff website. UGHHH
This did not help at all. My daughter’s chromebooks battery was dying and charging cord I thought may have had a short in it. Then it finally died as I was online trying to order another cord for it. Cord came I plugged it up UT nothing g happened. No light to show it charging or no power light. I got nothing. I just thought they sent a defective cord so I returned it and ordered another one from a different company. I received it but still nothing after plugging it in and allowing g it to charge. So I thought there has to be an internal battery. Maybe when it completely died it caused the internal battery to no longer work so I ordered a new one. Well it came in. I watched a tech guy on you tube show g how to replace battery and did same with easy. I plugged it up to make sure it was charged and tried it. But again still nothings happening. Chromebook is only 3 years old. I have been main user of it the past 2 years. I don’t download nor do I live stream (whatever that means). I am beside myself trying to figure this out. I live and raise my children off my disability frm accident I am bedridden and chromebook is my only means to a life and without it I can only sleep or look at for walls. I had to borrow my oldest sons phone that he isn’t using at this time to get on wifi to write this. Please respond back. My disability check doesn’t give me any extra case to have dropped off at microsoft. Any extra change is spent on food for children, chromebook or Internet things are last on list to spend money on if u know what I mean. Please get back to me if u see a solution. Thank you. MzPula
mine the light turns on but the screen wont work help sos im so dead at school tomorrow
I was just on my Chromebook and out of no where, it turned off. So I guess that it died but usually it would show the power button thing when it dies, but I charge it up anyway. When I charge it up, there should be a light beside the “charging hole” that’s orange, but it didn’t turn on. Idk what happened.
I have an hp chromebook, I dont know what kind it is, its from school, they bought them 4 years a go, the backlight turns on but nothing else.
Alright mate, trying to fix a HP Chromebook 11, it will not boot unless in recovery mode where I’m presented with the usual message “chrome OS is missing or damaged, please insert a recovery drive” I’ve made a recovery drive but after inserting it the screen will just go off and won’t come on again until after i have removed the USB, but still only to get presented with the prior mentioned message again. I’ve tried doing this both with OS verification on and off but that does not appear to affect it. Do you have any other ideas of thing i can try to boot the Chromebook? Thanks.
Hey I recently dropped my Acer Chromebook 13 and after a couple months I no longer could close it without holding on to one side of the hinge or else the things that hold the screen display stuff from showing would open. And after a couple weeks it no longer would have a active webcam. Then after some more time some of the screen would turn white and I wouldn’t be able to read anything. And now today the screen starting flickering and turned black and I’m getting no sign of life. I’m really young and I really need some help over here.
Hey there,
The screen may have finally given up! The material that connects from the motherboard to the screen is fragile and probably worn out over time from usage (such as the opening/closing of the lid and other adjustments). Each movement could’ve been slowly wearing out the connector, which would explain the damage over time and the problems you started getting.
If you have a protection plan with the Chromebook, it’s time to use it and get it fixed. Otherwise, you could try connecting it to an external display, like a TV or monitor. This will let you use it on another screen and bypass the damaged one.
Besides that, it may be time to snag a new one. Thankfully, they’re pretty cheap and you can get a new one for under $200 (and even cheaper going used).
Hope this helps.
Alright mate, trying to fix a HP Chromebook 11, it will not boot unless in recovery mode where I’m presented with the usual message “chrome OS is missing or damaged, please insert a recovery drive” I’ve made a recovery drive but after inserting it the screen will just go off and won’t come on again until after i have removed the USB, but still only to get presented with the prior mentioned message again. I’ve tried doing this both with OS verification on and off but that does not appear to affect it. Do you have any other ideas of thing i can try to boot the Chromebook? Thanks.
Hi I have a chrome book acer 14 and it won’t turn on also, but I tried most the possible solutions you gave me but it didn’t work. Also the lights on the side are both blue when charging but the chrome book still won’t start. Pls give any tips for me.
Hey Ela,
Have you tried doing a hard reset? What about playing with the brightness controls? Try turning up the brightness to the max and see if the screen lights up again. When you hit the power button, do the status lights change color or are they off? Have you tried turning it on while charging?
These are some basic troubleshooting tips you can use to diagnose the problem. Let me know what happens when you try them.
Thanks.
Most of these are assuming that the computer even turns on in the first place. I have no lights at all, even when I open the lid.
Hey Arin,
Did this happen after a full charge? Does it light up during charging? Have you tried multiple outlets? Can you provide some more details as to when you started seeing your Chromebook not turn on anymore?
Thanks.
Hi, i have this same problem my chrome was charging all night and it charged my powerbank to when i woke up there where no lights and it would not turn on, holding the power button for 30sec does nothing and holding the refresh button and power button also doesnt do anything. Do you have any idea how i can fix this?
Hey Floris,
Does it still light up now when you plug it in? Or are the lights just completely off? What about using the direct power supply that it came with and plugging that into the wall? Give as many details as you can and I’ll try to help you out.
Also, how old is your Chromebook?
Thanks.
I have the same problem and it doesn’t light up when I plug it in (when it’s supposed to). It turned off out of no where and after that, nothing came on. I’m not sure how old my Chromebook is .. probably 2 years? My school gave it to us and these were new ones from 2017
Hi Andy,
I have an HP Chromebook that is actually working fine except the screen started getting corrupted (many white lines down the middle of the screen). I bought a replacement and easily replaced it myself, but now it can take up to a minute to wake from sleeping or rebooting. I hear the fan, but the screen stays black. Once it’s running, it’s fine! I loved how fast it used to come out of sleep mode, but now it’s just a drag. Any ideas?
We had the keyboard replaced on our Lenovo Thinkpad Chromebook 11e. It will turn on when we lift the cover but if not with the power button. Before the keyboard was replaced, the power button worked. Any idea what the problem may be?
Hey Paula B.,
I’d definitely get in touch with the repair company and ask them to fix the problem. It’s likely that they may have screwed up some of the wiring or internal components during the repair. If you bought your Chromebook within the last year, it’s still covered under warranty by Google so they’ll be able to fix it for you. If not, definitely get in touch again with the service rep and see if you can get it fixed.
Let me know if you have any other questions.
My blue light is on but it’s a blank screen no matter what I try. I can’t see anything.
This is still not working and I scared to take the battery out!
I’m sorry
Did you get yours to turn on?
hi
Hello!
Hello Andy! Here is my problem. I have a HP Chromebook. I turned it off one day and that was it, it never turned back on. I tried unplugging everything that I learned from YouTube to no avail.
The battery is charged. On the left side of the computer is where you plug in the USB ports. The light stays on even when nothing is plugged in. When I unplugged the battery, the light went out, but nothing happened. I plugged the charger in and the light came back on. I let the battery run all the way down due to the light. Charged it back up and the same thing happens. Should I slam it up against a tree or is there hope?
Hi Tim,
Hmm…have you tried messing with the screen brightness settings? Turning it up all the way after doing a hard reset.
From the symptoms you listed, it really sounds like either a defective battery or the cable to the motherboard is disconnected. You just need to unscrew the bottom panel to check it out and it only takes a few minutes of time. You take off the panel, unplug the battery for a minute or so, then plug it back in. And then check to make sure the cables are connected.
But if you’re not willing to disassemble it, you could try the warranty. Did you buy it recently? You may be able to get it exchanged from Google. And if that doesn’t work, you could try selling it for parts and using that money towards a new one (or try the tree-slamming for the satisfaction- if that’s your cup of tea!).
Let me know if you get it working.
Thanks.
Hi, for a while now my chromebook has been acting up and nothing seems to fix it. I’ve taken it to a repair shop and it acts fine, but then at home it stops working. Every time I close my chromebook it shuts off completely, and rarely turns on when I press the power button. I’ve tried resetting it, power cycling the computer, power washing it, pretty much everything. It will sometimes turn on if I treat it very gingerly, and it’ll work fine until I close it or it crashes. It’s no longer under warranty so I really would not like to send it but I’m at a loss for things to do, especially since it acts fine when I take it in. I’d really appreciate any advice you could give. Thanks in advance!
Hey CJ R.,
That seems like a very specific problem. So the issue is that it doesn’t turn on after you shut it down? Do the status lights turn on when you charge it? What about after a full charge (do you get the blue status light?) And what’s the model and year of your Chromebook?
Thanks.
Hi Andy.
Thanks for all the info. I may be back sometime but I’m fixed now because your article reminded me of the power button on the side of my Acer Chromebook. I did the 30 second hold for hard reboot. Worked like charm. I’m back in the pink. I did find some your of your suggestions curious. I don’t know how I could do some of the things you suggest without being able to see the option to invoke because my screen was black and unresponsive. Lucky me. My solution easy. Hope others find their fix here, too. Thanks again!
Hey History Belle,
I’m glad it worked out for you! Totally stoked that you found a solution for your blank screen/unresponsive Chromebook. It can be scary at first, and most people just panic. But with some tweaking, it’s pretty easy to fix most of the time! And thanks for the kind words. This is why I write =].
If you have any other questions, let me know!
Thanks again.
My 11e thinkpad chromebook suddenly wont turn on, or show any signs of charging. It was not dead or close to, nothing damaging happened to it.. It was working, i closed it opened it up 20 minutes later and its a paper weight… What do i do? It has an internal battery
Hey Niki,
Do any of the status lights turn on? Have you tried a hard reset? How old is it?
It’s possible that the screen is completely dimmed. Try playing around with the brightness keys and see if you can light it up. That’s the first approach given that the lights power up.
Let me know if it doesn’t work for you.
Thanks.
Hello so I have a ho Chromebook 14, and when I push the power button it turns on aswell as the charging light but the screen stays blank and I’m not to sure what to do? Can you help. I tried pushing the refresh and power button hundreds of time but no luck
Hey Miss,
It sounds like an issue with the screen. Sometimes it can dim itself all the way to the point where it’s off. Have you tried playing around with the screen brightness?
Thanks.
Just purchased a lenovo n23 and when i plug in the charger no light seems to turn on. Everything was fine at first, but now it doesn’t seem to want to turn on. I left it plugged over night and that did not work.
Is the battery defective?
Hey alex,
That definitely seems like a battery or wiring issue. I’ve also heard about defective DC ports as well where they just brick themselves spontaneously. Are you getting any activity lights at all? Was it fully charged the last time you used it?
You could try doing a hard reset, multiple outlets, or try to force it into Developer Mode to wake it up. But if none of those work, it’s best to just return/exchange it.
I’d get it exchanged under store policy or manufacturer’s warranty instead of trying to mess with it. It’s much quicker and faster.
Thanks.
I had what is apparently a common problem: The blue ‘sleep’ light came on & would not go off— plugged it in to charge (which normally goes to orange when charging & green when charged & charges fast) and it stayed blue. In the morning, opened it to a black screen. Nothing except the blue light. Found on another site but it worked: Hold down the ‘refresh’ button (a circle with an arrow on top keys; 4th from left on mine) AND power button at the same time. Power button is @ top right. Computer will go off & after waiting a moment, hold the power button again to start the computer, and voila— no blue light and everything operating as it should.
Hey Tamerlane,
I’ll have to check that out. I’ve read about using Refresh with other keyboard combinations to wake it up from freezing/crashing, but not with the Power key. People are always coming up with new solutions to Chromebook issues- it’s awesome.
Thanks for the tip =]!
i tried to flash my hp chromebook like a dumb a#$#$ now wont turn on just power light only
My daughter’s Acer Chromebook r11 won’t turn on after charging all night. I’ve held down the power button for 30 seconds, to no avail. The lights are on on the front and I’ve seen the screen flash, but it won’t turn on. Any suggestions?
Hey MamaMia,
What color lights do you see before and after you press the power button? When you plug in the charger, does it turn to solid amber? Does it ever charge to solid blue?
Thanks.
Mine is doing the same thing. When plugged in it’s amber and blue until fully charged. Not plugged in it’s one blue light.
Hello,
My I’ve an acer chromebook and I have been using it for like 1.5 year and suddenly the other day when battery icon was red it turn off w/out giving me usual alert. And after that I could not turn in on, if I don’t disconnect the battery and I connect power cable but first time I did it, it last around 10 mints and then like 5-3mints. So like I thought was the battery I ordered one on eBay but same thing happens. And if I connect power cable w battery also connected I get the solid orange light and after like 30mints it turn solid blue but still can turn it on! Please help I’ve a college paper deadline and I’m lost here!
Hey Amy,
Have you tried doing a hard reset by pressing and holding down the power button until it shuts off?
If you’ve received the solid blue indicator light, Chrome OS has detected that the battery is fully-charged. This may be an issue beyond the battery and connectors. It could be a faulty connection elsewhere and sounds pretty serious.
Does it work if you try powering it up with the Chromebook plugged in to the wall outlet (be sure to take all electrical precautions before doing so)? If you leave it plugged in, does the screen just stay blank after you’ve tried powering it up? Or does it not respond and just stays solid blue?
If you have a paper due, you should definitely get ahold of another workstation first! This could take a while to fix. Just FYI.
Thanks.
Thank u for replying. Well, yes I did a hard reset and nothing. But last night I connected to wall outlet since in the past weeks I’ve been using a crappy extension w an adapter cause outlet is only 2 holes instead of the 3, I need for chromebook, my good extension wasn’t working anymore. And I noticed w/out battery just plugged to power cable in the wall outlet it worked w/out turning off! But I gotta have the cable on and battery disconnected from chromebook to make it work. I haven’t turn off since I’m afraid it won’t work again. What u think is going on?
Hey Amy,
Hmmm…when it’s plugged into the wall, the power overrides the battery (assuming it’s at full charge). If it simply just works without a battery, either the battery is a dud or Chrome OS thinks the battery is full. In this case, either the motherboard is shot or the battery doesn’t hold a charge. Or perhaps the 2-pronged adapter doesn’t charge the battery properly- thus there’s no charge and explains why it doesn’t turn on.
The only way to be sure is to get the proper adapter and see if it charges. But I’d wait until you’re done with your paper before trying it- you probably can’t afford to screw around and lose precious time!
Does it work just fine without a battery when plugged directly into the outlet? I’d say to hard reset it at this point, but only after you’re done with the paper.
This is very interesting. Let me know if you find out anything else.
I replied earlier to what you asked me about the hard reset and wall outlet but I don’t see my reply here. Let me know if u got it so I’ll know I’ve to type it again. Thanks.
This is my first time using this website, so I’m not sure if my reply showed up for the author of the post but not on the actual website. Just in case it did not, so I fully charged it over night, and now the charging light is solid blue, and the laptop power indicator light is also fully blue. The only problem now is that the screen is blank. Thank you for your help! (Also laptop is an HP chromebook, not sure if that makes a difference)
Hello, my HP chromebook (a little over a year old) won’t turn on. The orange light that means that it is charging is on, and occasionally the power button flashes on for a few milliseconds, but then turns off while the charging light is still on. Please help!!
Hey Derryn,
When was the last full charge? Have you kept it in a working charger for at least 3 hours before turning it on? Does the laptop boot up or does the screen turn on?
It sounds like the battery connectors could be loose.
Let me know and I’ll try to help you out!
Thanks.
I am not sure if my last post is showing up for you, but it isn’t for me, so if I’m repeating myself I’m very sorry. But I charged it overnight and now the charging light is blue. The power button is also on now as well, except the screen is blank. Thank you for your help!
Hey Derryn,
Hmm…it seems like the battery is okay then. And so are the connectors. The connection must be functioning properly if Chrome OS can detect that the device is fully charged.
If the screen is blank, try doing a hard reset (holding down the power button until it shuts off). And then press it again to turn it back on. It may be frozen in a current process and the system needs to be reset completely. When you turn it on, does the screen stay completely blank? Or does it light up slightly but remains black?
And don’t worry about the duplicate posts. It’s totally fine =].
Let me know if that doesn’t work!
Thanks.
Hello, I tried it and the screen remained blank and didn’t light up at all
Hey Derryn,
Sounds like it’s another issue besides the battery and wires then.
Instead of opening it up and voiding the warranty, it’s in your best interest to get it replaced under warranty. How old is the Chromebook? If it’s under 2 years, you can get it replaced or refunded since it’s still covered.
If the warranty is gone, then you can open it up and try removing the battery from the connectors and then plug it back it (be sure to take all electrical precautions first). Usually, this resets the system and could possibly get it working again.
As a last-ditch effort, you could always sell it for parts and get some of your cash back and use that towards a new one.
Besides that, it sounds like it’s bricked at this point. It could be the screen having issues, a faulty connector, or the motherboard is shot. But it sounds like it’s definitely something other than the battery.
If you make any progress, let me know. Sorry about that.
Thanks.
Same, I don’t know wtf is going on.
Oh boy, hope you can help me to.my acer chromebook , xmas 2015, was last updated yesterday, turned it off today, went to dinner. When i came
Home nothing, black screen,wwhen open, no indicator lights to show on status or charge status. Holding power button has not worked either…and i am unable to login as any account if i can’t get it topower
on….please…help….thanx
Hey Cindy,
Did it have a charge left on the battery before you left? Or do you think it was in a low-power state?
Have you tried letting it complete a full charge cycle (at least 3 hours)?
Let me know and I can try to help you out.
Thanks.
my chromebook lenovo thinkpad will NOT gain or lose charge above or below 57% and it dies immediatly after i unplug it
my chromebook lenovo thinkpad will gain or lose charge above or below 57% and it dies immediatly after i unplug it
Hey,
How old is your device? Is it usually left plugged into the outlet?
This is probably because of two reasons:
1. The battery is old, damaged, or worn and won’t hold a charge.
2. The battery needs to be calibrated.
Let me know and I’ll see if I can help you out.
Thanks.
Hello my school chrome book won’t turn on it was working yesterday perfectly but when I tried turning it on it didn’t and it was charged fully but when I tried to put it on the charger again the light won’t turn on at all that indicates it’s charging and the charger works perfectly so what could it be?
Hey Odalys Dealba,
Try holding down the power button for at least 10 seconds to do a hard reset. Does it still have a full battery at this point?
Let me know if it doesn’t work.
Thanks.