Having Chromebook printer problems? Troubleshoot and fix your printer.

Chromebook Printer Problems? Won’t Print? Printer Offline? Use USB Mode? Not Showing Up? Fix It.

If you’re having Chromebook printer problems, or troubles with getting your printer to print, try these tips.

Getting your Chromebook to connect with a printer, especially a Google cloud-ready printer, makes it super easy to print wirelessly from your laptop to your printer.

Cloud-ready basically means that you can print to your printer from anywhere, as long as your Chromebook is connected and configured properly.

However, sometimes it may not print, or may not connect to your laptop properly. Or may have other issues, such as driver problems and such. This guide should cover all the common problems you may have tried to get it to print. Woot.

Setting up a Chromebook with your printer is easy, but you may run into some issues after doing so, so I made this guide for troubleshooting the most common issues users get.

If you’re having issues getting it to print, go through these steps systematically (from the start of the list to the end until you resolve your problem). If you already know what’s wrong with your printer, then you can skip ahead to that section.

Last updated: 5/1/17.

Okay, let’s fix your printer problems.

Is your printer on? Is your Chromebook on? Are they offline?

Troubleshoot your printer by making sure it's connected to the Internet.
Make sure both your printer and Chromebook are on and connected to the Internet. This is the most obvious step and where many get problems.

Make sure that your Chromebook is powered on and has an Internet connection. Sign into your Google account and make sure there’s a printer detected and connected to your Chromebook.

Do the same for the printer. If you have a cloud-ready model, make sure it’s on and connected to your Chromebook over an Internet connection. If you have a regular printer, do the same and make sure it’s properly connected to your Chromebook via USB or WiFi. Make sure it’s on as well. These steps may seem obvious, but many people don’t even recognize that one device may be off.

If both devices are on, and you still can’t print, restart them before moving onto the next step. This will fix any caching or driver installation issues and give you a clean slate to work with. If it works, now you know why it wasn’t. Easy-peezy.

Is your printer connected to your Chromebook?

Your printer must be connected to your Google Account for it to work.
Make sure your printer is connected to your Google Account under your “devices” section.

Check that your Chromebook is linked to a specific printer. Most Chromebook printer problems stem from this very same problem- they haven’t been set up properly. And make sure you do the same for the printer. If you’ve never set one up before, make sure that you’ve set it up correctly according to the manual. Your Chromebook should be able to detect your device as soon as it’s connected to the cloud.

You can check if your printer is properly connected to your Google Account by doing the following:

If you have a cloud-ready printer:

  1. Open your Chrome browser.
  2. Type “chrome://devices”
  3. Look for the “My devices” section.
  4. Look for your printer under this section. If you’ve properly set it up, you’ll see your printer show up.

If you have a regular printer:

  1. Open Google Chrome on your computer.
  2. Type “chrome://devices”
  3. A list of devices connected to your Google Account will show up. All these are Google Cloud Print registered. Look for “Classic printers.”
  4. Click on “Add printers.”
  5. After you click on the button, you’ll see a box pop up that state’s Cloud Print is enabled.
  6. Click on “Manage your printers” to verify that your device has been connected to your Chromebook.

Verify that your printer is properly set up

Use this guide and check to make sure you’ve followed the steps.

If you’ve checked the guide and your printer still isn’t printing, then keep reading.

If you have a cloud-ready model, make sure that the connected printer is tied to the same Google Account you’re to print from. You may be trying to print from an account that’s not tied to any specific printer yet.

Try to print a document as a test.

If you have a regular, traditional printer (not cloud-ready), then do the following:

Sign into the Google Account connected to the printer using the same account that was connected to your printer originally. To connect a regular USB printer, you should’ve used a Mac, Windows, or Linux computer to set up the initial connection. Use that same account that you used previously on whatever printer you used to connect it.

Try to print a document.

If you still can’t print…

Try to delete your printer from Google Cloud Print:

  1. Sign out of your Chromebook, then sign back in.
  2. Open your Chrome browser.
  3. Type “chrome://devices”
  4. Find your list of printers in the Google Cloud Print section.
  5. Delete all printers, including yours, and any duplicates from the list.
  6. Add your printer to Chrome again.
  7. Try to print a test document.

Are you using a Windows, Mac, or Linux computer?

If you’re using a Windows, Mac, or Linux computer, make sure your drivers are up to date. You can do this by giving a check that your device’s drivers are updated. This is a common problem with setting up printers for the first time, and it’s usually the most annoying to fix. You’ll have to research your device’s manufacturer and model, then look for the proper and newest drivers for your computer’s OS.

For example, let’s assume you have Windows 10 and you’re trying to connect an HP printer to Google Cloud Print, you’d do the following to look for drivers:

  1. Open your favorite Internet browser.
  2. Search for “HP Windows 10 drivers.”
  3. You’ll likely find a page on HP’s website with your device’s specific model and drivers to download. Find and verify that the driver is the newest version and that it matches your printer, model, make, and operating system.
  4. Download it. Then install it after it downloads.
  5. Restart your computer. Add your device to Chrome again. Then try to print a document.

Of course, you’d swap your printer’s specific model name for whatever type of model you have, so you need to type that in.

Yes, printers have a model and a brand, just like cars.

And you have to find the drivers for your operating system. If you have Windows 10, then search for that. If you have Windows 8.1, then search for that. If you really don’t know what you’re doing, then go directly to the manufacturer’s website. It’s listed in the owner’s manual or on the box. You can find drivers on the website by searching for it.

Or just call them and ask for the URL to the driver download page, though you need to know your computer’s operating system for this to work. Driver issues are usually the most difficult to fix due to finding the driver, but once you do, it’s easy.

It’s not hard to fix, it just takes more effort to fix compared to other problems you may encounter with connecting a printer.

Did that fix your Chromebook printer problems?

Choose a cloud-ready printer for an easy time making it work with your Chromebook.
Use a cloud-ready printer to connect easily to your Chromebook. These models should work as they’re designed for maximum integration.

That should fix the issue. If you’ve made it to the bottom of this list and you still can’t print, there may be a network issue, printer driver issue, or some other issue with your device (most likely). I’d suggest directly contacting your model’s customer support hotline. Or if you can return it, go for it. Grab a cloud-ready printer (see my review of the best Chromebook printers) instead, as it makes it seamless to print from your Chromebook from anywhere on the planet. It also makes setup a cinch (and you’d be avoiding what you’re trying to fix now). If you have any issues or questions, post them in the comments and I’ll try to help out however I can help out.

This guide covers the most common problems users encounter, but obviously doesn’t cover everything. If you have a very specific issue getting your device to do what you want, you should contact the customer support line that should be avaialble on the manual or pacakging. You may be able to get your problem resolved over the hotline.

If you have any issues or questions, post them in the comments and I’ll try to help out however I can help out.

About Andy Z.

Andy is a casual-hardcore Chrome OS fan and contributes to the site regularly. He likes computers, tech, sports cars, videogames, and of course, Chromebooks. Thinker. Introvert. Geek. You can find him on Twitter (@platytech), or send him an email (platy@platypusplatypus.com).

What do you think?

2 Comments on "Chromebook Printer Problems? Won’t Print? Printer Offline? Use USB Mode? Not Showing Up? Fix It."

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I have done ALL of the above SEVERAL times before. Each time, I get it to work again. We can print from both Chromebooks. Then, all of a sudden, a few days later, while *everything* is on/working etc. we can’t print anymore. I am really getting sick and tired of this and am ready to throw both printer and Chromebook out of the window…. :(( I use Linux Ubuntu, HP Officejetpro 8500A, eprinter and, as said, Chromebook.