Comments on: Chromebook Printer Problems? Won’t Print? Printer Offline? Use USB Mode? Not Showing Up? Fix It.

By: Naomi

Naomi — Wed, 11 Sep 2019 09:41:14 +0000

I have a Chromebook and a HP Deskjet printer. I have been priniting happily for weeks then it will suddenly stop and when i set to print the Loading Print preview just spins. I cannot access any of the parts to change the destination or pages or anything. I have now tried 2 new printers and am about ready to ditch the Chromebook and go back to windows

By: carol

carol — Thu, 17 Jan 2019 03:33:14 +0000

I have a HP photo envy 7155. It has been printing fine for 1 yr and then we got a cartridge error message. Cartridge was replaced, but it still reads cartridge error and will not print either black or color. Have called hp support 3x times and no one seems to know what the problem is.

By: Andy Z.

Andy Z. — Fri, 22 Dec 2017 20:32:17 +0000

In reply to Cherry.

Hey Cherry,

What kind of printer do you have? Does it have Google Cloud Print enabled or are you using a USB connection? Did you add it to your list of devices in Chrome?

Let’s try to troubleshoot it before it books a ticket out the window =].

Thanks for your comment.

By: Cherry

Cherry — Fri, 22 Dec 2017 06:05:31 +0000

My chromebook is going to have flying lessons soon!! Despite trying all suggestions it won’t print. I have printed from it just a few days ago – now it doesn’t recognise the printer. More than frustrating. The printer is working as it can print from a laptop and PC. What can I do – help please

By: Andy Z.

Andy Z. — Thu, 28 Sep 2017 18:32:02 +0000

In reply to Isabelle.

Hey,

I know those feels of frustration. And so do many readers. That’s why I felt compelled to write up a troubleshooting guide to help out those in whatever way I can.
But I apologize that it didn’t work for you.

Are you getting any errors when you try to print? Or does it just send the task, but it doesn’t follow through? Are you using cloud print or plugging it in via USB? Does it work when you print from Chrome OS rather than Ubuntu?

I’ll see if I can help you out.

By: Isabelle

Isabelle — Thu, 28 Sep 2017 09:51:37 +0000

I have done ALL of the above SEVERAL times before. Each time, I get it to work again. We can print from both Chromebooks. Then, all of a sudden, a few days later, while *everything* is on/working etc. we can’t print anymore. I am really getting sick and tired of this and am ready to throw both printer and Chromebook out of the window…. :(( I use Linux Ubuntu, HP Officejetpro 8500A, eprinter and, as said, Chromebook.